Mission statement; Strategy; Goal: What do you aim to achieve and what kind of strategy is most likely to succeed? How can you make sure that everybody pulls in the same direction? We'll develop the focus creatively and in depth, and refine the annual goals.
Structure and culture: the organisation's structure and culture should support its ability to achieve its goals without any needless friction. Organisational culture promotes employees' sense of satisfaction, and thus their effectiveness.
Efficient processes: methodical support facilitates the definition and introduction of clear processes with trouble-free interfaces.
Customer orientation: genuine customer orientation only exists when the employees enjoy a feeling of trust and are allowed a clear area of creative freedom.